Is Your Contact Center Performing at it’s Peak Performance?
The contact center of your organization is the heart of your customers experience, so shouldn't it be world class? Building a top of the line contact center starts with a framework, and strategy. This...
View ArticleAligning The Contact Center with Strategy
The contact center, for many businesses, is the first touch point for customers. Shouldn't the experience a customer has with a contact center be great, the first and every time? According to Brian J...
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